Business terms

01Who may represent a business

These terms supplement the Terms of use for people acting professionally. The placement provider is Whowhere.online s.r.o., IČO 19638434, Tylova 749/38, Jižní Předměstí, 301 00 Plzeň, Česká republika. Representatives confirm their authority and the accuracy of contact details, business particulars and material.

Applications and claims to existing profiles are reviewed. We may request evidence of authority. The owner is responsible for access granted to the team; each colleague should use their own account.

02Agreeing and starting placement

1. Send an application with the plan and business details.
2. We verify the details and confirm the plan, features, price, taxes, period, start date and any VIP position in writing.
3. Payment follows the agreed invoice. Paid access starts after payment confirmation and the agreed start date.

Submitting the form is not payment, automatic order acceptance or a VIP reservation. The portal has no integrated card charging.

03Free, Premium and VIP

Current features and limits for your business type appear on the pricing page. Free provides a basic presence. Premium adds a more distinctive card, priority over ordinary profiles and higher limits. VIP comes before Premium and Free, with a gold accent and the highest limits.

Limits depend on the business profile: menus serve food businesses, and housing listings are available to relevant categories. A separate VIP position in a city and category is subject to availability and agreement. Payment does not override a visitor’s filters and is not quality certification.

04Price, period and renewal

Plan prices are shown in Kč per month. The total, tax treatment, duration, payment method and start date are set out in the offer or confirmation before payment. Pay only the operator’s agreed invoice.

There is no automatic renewal or recurring automatic charge. Renewals and plan changes require agreement. Changing a selection in an application does not change access already paid for.

05Founder terms

The first 100 paying businesses receive a lifetime 50% discount on Premium and VIP. WhoWhere.online s.r.o. joins separately and does not take one of the hundred places.

Our team verifies your details, agrees the terms and reserves a place. Your first invoice includes 50% off, with 7 days to pay. After full payment is verified, membership becomes permanent. Future periods for this business automatically receive the discount.

Participation is public: your business name and profile link appear in the founders directory. There is no account setting to hide membership.

Full program terms

06Expiry, cancellation and complaints

When a paid period ends, its paid features and priority stop and available Free features apply. Exceeding a new limit may restrict additions or publication; expiry alone does not mean all your data is immediately deleted.

For early cancellation, a plan change, a service complaint or a refund request, write to info@whowhere.online with the business, invoice number and reason. The agreed order, service actually provided and mandatory legal rights apply. These rules do not introduce unagreed penalties; defective or undelivered placement is considered individually.

07Content, advertising and data

Businesses keep prices, hours, listings and contacts current, hold rights to images and text and follow the Platform rules. Paid status is disclosed. A plan cannot buy an independent rating, conceal advertising or require truthful criticism to be removed merely because the business pays.

The account displays the business’s own material and available aggregate contact-action figures. We do not provide visitor identities or other businesses’ raw data. A click is not an enquiry, booking or sale. After the relationship ends, a copy of supplied material may be requested; access and retention remain subject to law and others’ rights.

08Restrictions and disputes

A profile may be restricted for illegal content, rule breaches, unconfirmed authority, non-payment or security risks. Where the law requires it, the business receives specific reasons on a durable medium before or at the time of restriction.

For complete termination initiated by us, we give at least 30 days’ notice where P2B requires it. Lawful exceptions, such as a duty to act immediately or repeated breaches, are explained in the decision. Send complaints and requests for human review to info@whowhere.online. Court remedies and legally available out-of-court procedures are not limited.

09Changes and responsibility

Where P2B applies, changes are notified to existing business users on a durable medium at least 15 days in advance, or with a longer reasonable period when adaptation is needed. Exceptions require a legal basis. The business may terminate before the changes take effect as provided by law.

Paid orders are not changed retrospectively. We do not guarantee impressions, enquiries or sales unless a specific measure is separately agreed. Liability that the law prohibits excluding remains unaffected.